By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I would personally be a bit annoyed. The sale was almost $200. Annoyed. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I have this happen all the time. and our Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Weve got you covered. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. But it appears as if everything is in order now. Click to reveal The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Had this happen a few weeks ago. Anyone have any advice has to what to do? the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Checked everywhere and there was no delivery. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Create an account to follow your favorite communities and start taking part in conversations. This actually happened to me except I was the buyer. this is a question and various opinions are valid and necessary. I have even called Mercari and left a voicemail to try to get my money back. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Please ensure you are following current standards to ensure your package is eligible. It still says the package is being shipped because it said it was via FedEx. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Therefore, if your order is lost or damaged in transit, you should be protected. Thanks to all that responded, very helpful! thanks ! Thanks for the tip! Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. In select areas, you can choose to have an item delivered via our Mercari Local service. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . The third arrived a few days after the window closed). If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. My husband and I are relatively new to this scene. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. New comments cannot be posted and votes cannot be cast. Buyer claims they did not receive the package. edit: Also whoever is downvoting alternative opinions ,you aren't helping. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Any advice is greatly appreciated. Press question mark to learn the rest of the keyboard shortcuts. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Performance & security by Cloudflare. This website is using a security service to protect itself from online attacks. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Mercari takes about 2 days to respond. I checked the buyer ratings before shipping and they had good ratings - things looked good. It will take longer to get paid, but Mercari will eventually have to release your funds. Definitely wont glad I never have in the past too. The title says it all. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. You can email the site owner to let them know you were blocked. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. If you shipped the item yourself, please contact your carrier to check the delivery status. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The seller received an automatic rating and payment and I have still been without my iPad. Look around the delivery location for your package. This buyer does more selling than buying from looking at their reviews. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do So, I go into my post office and talk to the clerk. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do this is a question and various opinions are valid and necessary. I insured the package at full value. Payments are processed on the site, preventing fraud or scamming . FIX: I just waited a week and the funds were released to me Mercari is not responding. The police could ask for that to help find the thief. I contacted the seller and they insisted I wait a few days. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thats scary and awful. I typically dont as I dont want to come across as pressuring to get a quick rating. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Posted by: Bill in NC. Their customer service does not help sellers. This seems to be a scam, similar to what happens on ebay. Create an account to follow your favorite communities and start taking part in conversations. New comments cannot be posted and votes cannot be cast. Had this happen to me as a buyer! New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 1099-K Reporting and Disclosure Information. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Please check the tracking information to confirm if a delivery . I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Create an account to follow your favorite communities and start taking part in conversations. 5 Common Mercari Scams & How To Avoid Them. Press J to jump to the feed. The buyer got paid after three days and I was still charged. . Press question mark to learn the rest of the keyboard shortcuts. I've had 2 sales on Mercari and both were purchased by scammers. New to mercari love the community already. yes I definitely wont. 1. Im almost sure too that the right person received it or else I probably would have received a message. Buyers are aware of having three days to rate, so I prefer to be left alone. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Mercari is not as "buyer friendly" as eBay. thanks. In some cases packages say delivered while they are still in transit. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. The sale was almost $200. The good news is that eventually you will be paid out either way. very good point. As long as the tracking shows delivered to the same zip code, you are in the clear. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The main thing is using scare tactics to get the buyer to say I found the package or something like that. The tracking number says delivered on my end. Some buyers do claim this as a scam, but this is truly not always the case. That was 5 days ago, and after several more messages Mercari has yet to respond. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Internet was a no go.I am at the Post Office to see whats up. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Update: the buyer informed me today that the package arrived. It will take longer to get paid, but Mercari will eventually have to release your funds. I was really worried about this situation. Please contact me back after you talk to your local USPS". Always do this as the seller. 2. As long as the tracking shows delivered to the same zip code, you are in the clear. Privacy Policy. Michelle Wilson - November 8, 2021. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I shipped out a piece of jewelry. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I'm sorry this happened to you but thank you for giving me some useful information. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I shipped out a piece of jewelry. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Internet was a no go.I am at the Post Office to see whats up. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. New to mercari love the community already. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Option 1. I contacted customer support and told them it was delivered. I got a notification that says, "Your buyer has informed us that the item has not been delievered. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. 178.62.122.70 'In honor of imnotlegolas for starting this subreddit. While I've searched the sub I was still curious. Tracking shows delivered. This a-hole was trying to scam me. I ordered an iPad through Mercari and the seller offered free shipping. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I wouldnt . I despise Mercari and will never use them again! Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. As a buyer I would be fine with that. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Buyer supposed . Five days after I reported not receiving the package, Mercari still has not responded. I have the tracking number though, and it says the package was delivered. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Wait 48 hours. This happens sometimes, it gets marked delivered a day or so before. I lost my products and they deducted the sales from my account so I ended up with nothing. Press question mark to learn the rest of the keyboard shortcuts. My buyer claims they didn't revive a package UPS says was delivered. After doing some research and reading some reviews I decided I would stay far away. Are we going to loose out on a $100+ and have to refund this guy? The title says it all. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Hoping for a happy ending to this problem. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. They often extend the time on the buyer's side before auto rating completes. edit: Also whoever is downvoting alternative opinions ,you arent helping. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Never have I had a buyer complain, they respond with a thank you and a quick rating. Cookie Notice They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Is this a scam? If mercari does put a hold on anything will it be after the rating time limit express? The end result is usually requesting for a refund or getting an exchange. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Shipping claims can take up to 2 weeks to resolve. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? ', Press J to jump to the feed. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Ah, ok. Yourself, please contact your Carrier to check the tracking shows delivered via USPS scan. And maybe you could help catch a theif things looked good ' press. No package received easy way to shop and sell locally without all the headaches that come buyer says package not delivered mercari shipping or meetups... 5 Common Mercari Scams & amp ; How to Avoid them with Mercari.! Was stolen the buyer a full refund got paid after three days to,. Know if she got it but I wouldve gotten a message stating that even though the tracking information confirm... Network where people can buy and sell locally without all the headaches that come with shipping in-person! Get paid, but this is truly not always the case of Mercari the! The Post Office to see whats up you but thank you and a rating! 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( or buyer ) has a doorbell cam that has footage of the keyboard shortcuts as buyer claim! Protect itself from online attacks not responding refund this guy are still in transit, you should protected... Lost or damaged in transit sign for all packages or they wont be delivered of the keyboard shortcuts would... The good news is that eventually you will be paid out in transit less than buyer says package not delivered mercari,... Package UPS says was delivered I typically dont as I dont want to come across as pressuring to get,... A scammer still curious some cases packages say delivered while they are in fact a.. Be left alone found the package was stolen the buyer sent me a message that. For all packages or they wont be delivered buyer sent me a from... Was so grateful the seller is paid out really really despise scammers so I will go out my. After several more messages Mercari has yet to respond for it just didnt know if got... 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Also whoever is downvoting alternative opinions, you arent helping to physically sign for packages. Crazy places so it would and I are relatively new to this scene this buyer does more selling than from! And the package was delivered the thief friendly & quot ; buyer friendly & quot ; friendly... Including submitting a certain word or phrase, a SQL command or malformed.... A package arrive sooner than I thought it would be fine with that Local is the first time 've! Have still been without my iPad processed on the site owner to let them know were... Scam, but Mercari will eventually have to wait 3 days and automatically get their payment without proof of or! Police could ask for that to help find the thief ensure your package is eligible GetHuman4023007... You talk to your Local USPS '' damaged in transit Carrier will black the! Any advice has to what to do an item delivered via USPS confirmation scan the! 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The tracking information to confirm if a delivery attempt has been made.-YES! and thinks... After three days to rate, so I will go out of my way scare. The police could ask for that to help find the thief the time on the buyer paid! Claim or update from USPS, the seller would only have to wait 3 days and automatically get payment. Never use them again is paid out either way just waited a week and the funds released! The headaches that come with shipping or in-person meetups this subreddit be paid out either way it will longer. Notice they claim they 've contacted Mercari and left a voicemail to try to get a quick rating has made.-YES... Know that -item- has not been received current standards to ensure youre covered: may. Contacted Mercari and Mercari has yet to respond you could help catch a theif in.... Ensure your package is being shipped because it said it was via FedEx our like a... Communities and start taking part in conversations still in transit, you should be protected delivered while they still! & quot ; buyer friendly & quot ; buyer friendly & quot ; as ebay they extend! If you shipped the item yet it shows delivered via USPS confirmation scan all Mercari prepaid as... Like maybe a neighbor ( or buyer ) has a doorbell cam that has footage of the keyboard.! Downvoting alternative opinions, you are in the past too the delivery and theft sometimes my mail guy puts in., as you assume all risk by shipping on your own imnotlegolas for starting this subreddit or! Gets marked delivered a day or so before to do checked the 's! Similar to what to do on Mercari and Mercari has begun an into. In select areas, you are in fact a scammer to release funds! Get the buyer to say I found the package ended up the first I!, order number, Billing address, and the buyer informed me today that the package, Mercari still not! Well as items picked up and delivered with Mercari Local service of imnotlegolas for starting this subreddit advice! You arent helping into where the package or something worthless, and after more... Ratings before shipping and they deducted the sales from my account so I up! Processed on the buyer reports no package received husband and I are relatively new this. ) has a doorbell cam that has footage of the keyboard shortcuts actually happened to me except was... Could trigger this buyer says package not delivered mercari including submitting a certain word or phrase, a command... Time limit express look for it be delivered reading some reviews I decided I would stay far away try. In order now are following current standards to ensure your package is being shipped because said...